Refund policy

You may cancel your order at any stage before it is dispatched to you. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.

The above policy also applies to pre-orders. If you have a pre-order placed with us, you can cancel at any stage for a full refund, no questions asked! 

You may cancel your order by contacting us via email in accordance with the following provisions.

Unless items are damaged or faulty when delivered, you may only return your order if: 

(i) in the case of new software/hardware the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging; 

(ii) in the case of pre-owned software and/or hardware the items are in the same condition they were in when we delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), are undamaged and, in the case of any game or other computer software, provided that it is still in the original sealed packaging (if applicable).

If you are cancelling an item purchased in a discounted or promotional offer all items purchased in any offer are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly, at Our discretion. To partially cancel your order for a combined product you will need to contact our Customer Services Department.

All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We advise that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.

You can return any product within 30 days of purchase for any reason, without question, if it is returned in its original, un-opened packaging. Until such time as they are returned to us, you must retain possession of the items and take reasonable care of them. You will need to return this at your own cost and you will be refunded for the full cost of the product excluding any shipping costs.

To make a cancellation or refund request, please contact us.

Please note that all items are sold under the manufactures warranty. Products are generally subject to a 1 year warranty from the date of receipt